Technical Systems Specialist

Published on: 30/01/2024

Technical Systems Specialist

Our team is growing. We want you to come and join us.

Join Fonicom, a leading company dedicated to providing exceptional solutions and support to our clients.

• We prioritize innovation and customer satisfaction, delivering cutting-edge technology solutions tailored to businesses across industries.
• Our talented professionals are passionate about providing top-notch technical support and ensuring smooth, efficient systems for our clients.
• Apply now to join a dynamic and forward-thinking organization that values teamwork, growth, and excellence.

• An innovative thinker with confidence to express their ideas and see them through to completion within a supportive team atmosphere.
• A team player.
• A flexible, open-minded, and creative individual. Someone who enjoys challenges and is always willing to try new things.
• Someone who possesses the ability to give a professional approach towards customer relationships by responding to their requests in a timely and considerate manner.
• Excellent problem-solving and communication skills, an individual that can communicate effectively, in both written and verbal English.
• Experience with Windows Server implementation and support, including exposure or management of Active Directory and Azure AD.
• A person who is familiar with the following systems, virtualized environments (mainly VMWare), TCP/IP concepts, Office 365, and VDI technologies. Holding a bachelor’s in an IT-related course is considered an asset.
• Someone with sound knowledge in the following technologies – Microsoft 365, Windows Servers, Cisco Networking & security, as well as cloud environments. Certifications from Microsoft, Dell, Cisco or similar technologies are considered an asset.
• An individual who has 2-4 years of experience in a systems-oriented role.
• An individual with a valid Driving B Licence.

• You will be responsible for expertly researching and identifying solutions to a wide range of systems-related issues.
• Handle all customer issues using Raiseaticket to provide operational support and prompt responses to inquiries and incidents, while keeping within the parameters of customer SLA’s. Maintain the ability to manage and prioritize multiple issues simultaneously.
• Engage with customers through targeted questioning to comprehend the root cause of issues and solve such issues in a timely manner.
• Implement, monitor, and enhance processes, procedures, and activities for optimal availability and support within client environments.
• Conduct change management according to established processes.
• Perform advanced troubleshooting and fault diagnosis, including root cause analysis. Ensure client IT systems are fully operational post-troubleshooting through diligent follow-ups.
• Analyse vendor notifications and bugs with an analytical approach.
• Accurately document task timings as well as maintain documentation for both internal and external projects and systems.
• Enhance the customers experience through continuous improvement, including the acquisition of relevant certifications as required.

• Excellent career growth and training opportunities
• A well-built team of like-minded individuals who form a cohesive and co-operative work environment.
• The chance to work with brand new products and be a part of their development, exposure, and growth.
• We understand the value that our team brings, and an attractive remuneration package reflects this.
• Fonicom is an equal opportunity employer.

Already Feel Like Part of the Team? Hit apply to send us your CV for consideration.