Enterprise Support Executive

Published on: 12/12/2024

Enterprise Support Executive

Fonicom is dedicated to developing forward-thinking solutions that address the evolving needs of businesses and their IT landscapes. Our approach is rooted in innovation, and adaptability, ensuring that we remain at the forefront of the industry. We are specialised in delivering comprehensive services to a diverse client base, operating in various industries.

Join us as we drive change and shape the future!

• Design, Implement, and Optimize: Lead the design, implementation, and optimization of cutting-edge ICT server and storage solutions, ensuring seamless performance and efficiency for our clients.
• Stay Ahead of Technology: Keep up-to-date with the latest server and storage innovations, deploying and supporting the best solutions at our end customers.
• Hands-On System Support: Provide hands-on system maintenance and administration for Server and Storage Solutions, including VMware ESXi, Linux, and Microsoft Windows operating systems.
• Multi-Task and Prioritize: Manage and prioritize multiple tasks simultaneously, ensuring fast, effective responses to customer needs.
• Vendor and Patch Management: Coordinate vendor notifications, manage patches, and oversee updates to ensure minimal disruption and maximum system performance.
• Troubleshooting and Post-Support: Resolve client issues remotely and follow up to ensure systems are fully functional after troubleshooting, tracking all issues accurately in the process.
• Continuous Learning and Improvement: Research new technologies, earn certifications, and continuously improve your skills to bring the best solutions to our clients.
• Relationship Building: Foster strong relationships with customers and suppliers, ensuring a positive and collaborative environment.
• Adaptable Support: Take on any additional responsibilities that align with your competencies, supporting the team and company’s success.

• Innovation and Problem Solving: A creative, open-minded individual who thrives on bringing ideas to life and tackling challenges head-on.
• Customer-Focused Professional: A team player who builds strong, professional relationships with customers, responding to their needs in a timely and thoughtful manner.
• Experienced and Skilled: 3-5 years in a similar role with strong troubleshooting and analytical abilities.
• Experience with Dell or other vendor technologies: Storage solutions and server operating systems (Windows/Linux) is a plus.
• Clear Communicator: Effective in both written and spoken English, with the ability to explain technical issues clearly.
• Tech-Savvy and Certified: Familiarity with virtualized environments (mainly VMware), backup solutions, networking, and relevant certifications are a bonus. A Bachelor’s degree in IT is preferred.
• Driving License: A valid B Driving License is required.

If you recognize yourself in this offer and if the words Innovation, Passion, Ambition and Positiveness resonate with you, don’t wait any longer and join us.